Placing an Order

By placing an order, the customer agrees to the current terms and conditions related to ordering and delivery. All communication between the seller and customer will be conducted via email. It is the customer's responsibility to regularly check their email after placing an order. A binding commercial agreement will be established once the customer completes an order. An automated confirmation email will be sent by the system to acknowledge the order. In the event of availability issues, import restrictions, or any limitations imposed by authorities, the seller reserves the right to cancel the purchase and refund any advance payment made by the customer. If there is a clear error in the product information, the seller may invoke the error as a reason for cancellation, especially if the error should have been noticeable to the customer. The customer is responsible for ensuring that the purchased products are legal and can be imported into the destination country. The seller bears no responsibility if the purchased products do not reach the customer due to restrictions or prohibitions.

Pricing

The prices displayed on the website do not include tariffs, duties, taxes, VAT, or any other applicable fees. The products will be sold at the price valid at the time of the order, regardless of any subsequent price changes. If there is a clear pricing error, the seller may invoke the error as a reason for cancellation, particularly if the mistake should have been apparent to the customer.

Shipping

The seller endeavors to ship products within 2 business days. If the shipment of an order is delayed for more than 7 days, the seller will make efforts to notify the customer. The customer is responsible for any loss or damage to a product during the return shipment to the seller. This includes shipments that are refused or not collected by the customer. When returning goods to the seller, the customer must retain and provide all necessary documents, such as dispatch notes. All items within an order will be shipped together. The delayed availability of one item does not obligate the seller to ship other items separately. The customer is responsible for paying any tariffs, duties, taxes, VAT, or other charges that may arise when importing the ordered products into their country.

Payment

Payments must be made using the payment options specified on the payment methods page.

Returns & Refunds

Due to the nature of the goods (food & beverages), Tokyo Sweets does not accept returns under any circumstances. Orders cannot be canceled or refunded once they have been shipped and assigned a tracking code.

Warranty

Warranty information is typically indicated on the product's information page. If not specified, the product warranty is valid for 6 months (for electronics and other items with warranties). Repairing or altering a product under warranty does not extend the original warranty period. The warranty is contingent.

Brand: Tokyo Sweets

Contact Us If you have any questions or need support via Email or Contact Form.
Email: pxrventures@gmail.com
Customer service: Monday to Friday between 9:00 am to 5:00 pm CET.

Tokyo Sweets is a portfolio brand of PXRVENTURES OÜ holding company.
VAT: EE102670671
Registry Code: 16789455
Address: Kesklinna linnaosa, Tornimäe tn 3 // 5 // 7; Tallinn, 10145, Estonia
Phone: +1 (223) 253-2079